Feedback and Complaints
At NT Friendship & Support we are dedicated to assisting the people we work with and the public in a friendly, courteous manner.
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However, if you feel your dealings with us has resulted in a negative experience please follow the procedure outlined below.
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We also have a brochure and easy to read brochure
My complaint is about....
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NT Friendship & Support or EqualiTEA
All complaints may be directed in writing to the Chief Executive Officer, Tina Clerke, at executive@ntfriendship.org.au
All complaints go through our set process and are reported to the Board of Management.
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Territory Families
Territory Families
Contact: 1800 750 167
Or email: TF.Complaints@nt.gov.au
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Children’s Commissioner
Contactable at https://occ.nt.gov.au/ or phone 08 8999 6076.
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Appeals
Appeals may be directed to the Ombudsman on phone 08 8999 1818 or via emailat nt.ombudsman@nt.gov.au
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NDIS Services
If your complaint is regarding an NDIS service provided by us, please contact:
NDIS Quality and Safeguards Commission
P: 1800 035 544
W: https://www.ndiscommission.gov.au/
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Contact Advocacy Services
Top End: https://www.dcls.org.au/
Central Australia: https://www.das.org.au/
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Anything else?
If you have any further questions or concerns regarding the Feedback and Complaints Process please contact NT Friendship & Support:
Phone: 08 8971 0027
Email: admin@ntfriendship.org.au
Or visit on of our offices located at:
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Katherine: 126 Victoria Highway, Katherine
Alice Springs: 9 Undoolya Road, Alice Springs
Darwin: 17/16 Charlton Court, Woolner